Frequently Asked Questions
Everything you need to know about our handcrafted collections and services.
What is the typical shipping timeframe for my order?
Orders are processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on your location.
How can I track my package?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery.
What is your return and exchange policy?
We offer a 14-day return policy for items in their original, unused condition with tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is faulty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and seamless checkout experience.
Do you offer international shipping?
Yes, Su By Hand ships worldwide. Please be aware that international orders may be subject to local customs duties and taxes, which are not included in our shipping rates.
How do I care for my handcrafted items?
To maintain the quality of our products, we recommend following the specific care instructions on the garment label. Generally, we suggest gentle hand washing or professional dry cleaning for delicate fabrics.